The art of great email

Why your emails might not be as clear as you think

Dear Rethinkers,

A lot of our communication is over email (or Slack) these days, but how often do we slow down to consider our choice of words, the tone of our message or even the most appropriate way to sign off?

Early on in my career, whilst I was living in New York, I joined a hip innovation agency where everyone who worked there signed their emails wi…